Terms Of Service

Pre-Service Payment Policy

Thank you for choosing Capital Coast Cleaners for your exclusive needs. We are committed to providing you with exceptional service and ensuring your satisfaction. To maintain our high standards and operate efficiently, we have implemented a policy of collecting payment prior to the commencement of services.

Reasons for Our Payment Policy:

  1. Resource Allocation: Collecting payment upfront allows us to allocate the necessary resources and schedule our team effectively to meet your needs. This ensures that we can provide the highest quality of service without delays or interruptions.

  2. Commitment Assurance: Pre-payment confirms your commitment to the service, enabling us to reserve time and resources specifically for your project. This mutual commitment helps us serve you better and prioritize your requirements.

  3. Operational Efficiency: By processing payments in advance, we streamline our administrative tasks and reduce overhead costs. This efficiency allows us to focus more on delivering excellent service and less on billing and collections.

  4. Avoidance of Cancellations and No-Shows: Pre-payment helps minimize last-minute cancellations or no-shows, which can disrupt our scheduling and affect our ability to serve other clients. This policy helps maintain a smooth and reliable service experience for all our clients.

  5. Security and Trust: Payment in advance establishes a foundation of trust and security between our company and clients. It assures you that we are fully prepared and committed to delivering on our promises.

We understand that upfront payment may be a change for some clients, and we are here to answer any questions or address any concerns you might have. Our goal is to provide you with the best possible experience, and this policy helps us achieve that.

Payment Info

Secure Payment Processing with Stripe:

We understand the importance of security and peace of mind when it comes to online payments. That’s why we use Stripe, a leading and trusted payment processor known for its robust security measures and ease of use. Stripe ensures that your payment information is handled with the highest level of encryption and security, protecting your data throughout the transaction process.

We are here to answer any questions or address any concerns you might have, you can contact us here. Our goal is to provide you with the best possible experience, and this policy helps us achieve that.

Thank you for your understanding and cooperation.

Stripe Payment Processor

Refunds

Non-Refund Policy for Completed Services

1. Introduction This Non-Refund Policy outlines the conditions under which Capital Coast Cleaners, LLC does not provide refunds for services rendered. By engaging our cleaning services, the client acknowledges and agrees to the terms outlined below.

2. Service Completion Once a cleaning service has been completed to the specifications agreed upon in the service contract or booking confirmation, the service is considered fulfilled. The client’s satisfaction is our priority; however, no refunds will be issued for services that have been fully completed.

3. Quality Assurance Capital Coast Cleaners, LLC is committed to delivering high-quality cleaning services. If the client is dissatisfied with any aspect of the service, they must notify us within 24 hours of service completion. We will make reasonable efforts to address and rectify any issues promptly.

4. Exceptions Refunds will not be provided under the following circumstances:

  • The client fails to notify Capital Coast Cleaners, LLC of any dissatisfaction within 24 hours of service completion.

  • The client breaches the contract by violating any company policies (Harassment, fraud, providing an unsafe workplace, not informing Capital Coast Cleaners, LLC of any hazardous or biological materials, pest, or waste.

  • The service was completed as per the agreed-upon specifications and quality standards.

5. Dispute Resolution In the event of a dispute regarding the quality or completeness of the service, Capital Coast Cleaners, LLC reserves the right to review the circumstances and provide a resolution. This may include a complimentary re-cleaning of the area in question, but no monetary refunds will be issued.

6. Cancellation and Rescheduling Clients may cancel or reschedule their cleaning service by providing at least 24 hours' notice prior to the scheduled service time. Failure to provide adequate notice may result in a cancellation fee as outlined in our Cancellation Policy.

7. Final Sale All completed cleaning services are considered final sale. By accepting and paying for the service, the client agrees to these terms and conditions and acknowledges that no refunds will be issued.

8. Contact Us For any questions or concerns regarding this Non-Refund Policy, clients are encouraged to contact our customer service team at 916-272-0108 or admin@capitalcoastcleaners.com. We value your feedback and strive to improve our services continuously.

9. Policy Updates Capital Coast Cleaners, LLC reserves the right to update or modify this Non-Refund Policy at any time. Clients will be notified of any significant changes to this policy.

Acknowledgment and Acceptance By using our services, the client acknowledges that they have read, understood, and agreed to this Non-Refund Policy.

This policy helps to ensure clear communication with clients regarding their expectations and the company's stance on refunds for completed services.

Terms Of Service
Policy Information

Customer Harassment Policy

Purpose:
Our company is committed to providing a safe and respectful environment for our employees. We believe that all staff members should be able to work without fear of harassment or abuse from customers. This policy outlines our zero-tolerance stance on harassment and the steps we will take to protect our staff.

Scope:
This policy applies to all interactions between customers and employees, including in-person, telephone, email, and other forms of communication.

Definition of Harassment:
Harassment includes, but is not limited to, the following behaviors:

  • Verbal abuse, such as shouting, swearing, insults, or threats.

  • Physical aggression or threats of physical harm.

  • Unwanted sexual advances or remarks.

  • Discriminatory remarks based on race, gender, religion, sexual orientation, age, disability, or any other protected characteristic.

  • Persistent or aggressive requests that go beyond reasonable customer service inquiries.

Policy:

  1. Zero Tolerance:
    Our company has a zero-tolerance policy towards any form of harassment. Any customer who engages in harassment will be addressed promptly and appropriately.

  2. Reporting Harassment:

    • Employees are encouraged to report any incidents of harassment to their supervisor or manager immediately.

    • Reports can be made verbally or in writing.

    • All reports will be treated with confidentiality and respect.

  3. Response to Harassment:

    • Upon receiving a report of harassment, management will investigate the incident promptly and thoroughly.

    • Depending on the severity of the harassment, the company may take actions including, but not limited to:

      • Issuing a warning to the customer.

      • Restricting the customer’s access to certain services or staff members.

      • Terminating the business relationship with the customer.

    • In cases involving threats of violence or illegal activities, the company may contact law enforcement.

  4. Support for Employees:

    • Employees who experience harassment will have access to support resources, including counseling services if necessary.

    • Employees will not face any retaliation or adverse consequences for reporting harassment in good faith.

  5. Communication of Policy:

    • This policy will be communicated to all employees and customers.

    • Notices outlining our zero-tolerance stance on harassment will be displayed prominently in our business locations and on our website.

Conclusion:
Our company is committed to ensuring a respectful and safe working environment for all employees. We appreciate our customers’ cooperation in maintaining this standard and will take all necessary steps to enforce this policy.